FAQ

Customs & Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website could be prohibited from importation into certain countries.

Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, We endeavour to make a note of this on the product detail page. It’s entirely your responsibility to ensure that any goods that you order are not prohibited/restricted within your delivery country.

HQDTechAus / Prefixx Investments Limited accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.

Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your country's customs due to containing items that are prohibited.

We recommend you contact your local Customs Office for further information on import regulations in your country.